Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Same-Day Delivery Cutoffs

• Monday – Saturday: Orders must be placed by 2:00 PM local time for same-day delivery.

• Deliveries: Delivered between 10:00 AM – 4:00 PM

Recipient Not Home / Delivery Protocol

If the recipient is not home when the driver arrives, the driver will use discretion based on weather conditions and safety:

1. Safe Placement: The arrangement will be left in a shaded, protected spot on the porch or lobby, and the sender/recipient will be notified by phone or text.

2. Safe Return: If no safe spot is available or weather is extreme (freezing or severe heat), the flowers will be brought back to the shop, and a redelivery fee will apply to schedule a second attempt.

3. Recipient Contact: Drivers or shop staff may call the recipient beforehand to verify someone is home if access is restricted (e.g., gated communities or secure apartment buildings).

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.